Refund policy

At BOOK YOUR PANDIT JI, we strive to provide our users with a smooth and satisfactory experience while booking spiritual and religious services across Assam. We understand that plans can change, and hence, we have established our Cancellation and Refund Policy to ensure a fair and transparent process for both users and service providers.

Cancellation Policy

Local Assam Puja Requests (Within Assam)

  • Before Confirmation by BOOK YOUR PANDIT JI Representative: Users can cancel their booking request at any time before it is confirmed by our team without any charges.

  • After Confirmation, but 120 Hours (5 Days) Before Scheduled Service: If a user cancels at least 120 hours (5 days) before the scheduled puja/service time, a full refund will be issued (excluding any payment gateway or processing fees, if applicable).

  • Within 120 to 72 Hours (5 Days to 3 Days) of Scheduled Service: If a user cancels within 120 - 72 hours (5 Days to 3 Days) of the scheduled service, a 50% cancellation fee will be applied. The remaining 50% (if prepaid) will be refunded.

  • Within 72 Hours (within 3 Days) or No Show: Cancellations made within 72 hours of the scheduled service or if the user does not show up will be non-refundable.

Outstation / Travel Puja Requests (Outside Assam / National / International)

  • Before 30 Days of Scheduled Service: If a user cancels at least 30 days prior to the scheduled puja/service date, a full refund will be issued (excluding any payment gateway or processing fees, if applicable).

  • Within 30 to 25 Days of Scheduled Service: If a user cancels within 30 to 25 days prior to the scheduled puja/service date, a 50% cancellation fee will be applied. The remaining 50% (if prepaid) will be refunded.

  • Within 20 Days of Scheduled Service or No Show: Cancellations made within 20 days of the scheduled puja/service date or if the user does not show up will be non-refundable.

Cancellation by Pandit

In rare events that we or the assigned Panditji need to cancel a booking due to unforeseen circumstances (illness, emergencies, environmental disasters, severe weather conditions, etc.), users will be offered:

  • The option to reschedule their booking at no additional cost with the same Panditji or another available Panditji.

  • Alternatively, a credit or discount applied to a current or future service.

Cancellation by BOOK YOUR PANDIT JI

In a rare event that due to unforeseen operational circumstances the service is cancelled on our part, users will be offered:

  • The option to reschedule their booking at no additional cost with the same Panditji or another available Panditji.

  • Alternatively, a credit or discount applied to a current or future service.

Refund Policy

Eligibility

Refunds are applicable in the following scenarios:

  • Valid cancellation made within the allowed timeframe (as outlined above).

  • Service not delivered due to error or failure on our or the Pandit's part.

Non-Refundable Situations

No refunds will be issued under the following conditions:

  • User provides incorrect or incomplete address/location details within Assam.

  • User is not available at the scheduled time and location.

  • Service has already been delivered or partially delivered.

  • Dissatisfaction with spiritual or astrological results (spiritual services are subjective and based on faith).

Refund Timeline

  • Refunds (if approved) will be processed within 5–7 business days from the date of cancellation confirmation.

  • The refund will be made directly to the original method of payment.

Rescheduling

  • Users may request to reschedule the service once (subject to the availability of the Panditji) at least 48 hours in advance.

  • Rescheduling requests made within 12 hours of the scheduled service time may not be accepted and will be treated as a late cancellation.

Mode of Refund

Refunds will be processed to the original payment method used during the booking:

  • Credit / Debit Card

  • UPI

  • Net Banking

  • Digital Wallets

Note: Cash refunds are not available.

Contact for Cancellation and Refund

For any cancellation, refund, or rescheduling requests, please contact our support team:

  • Customer Support: 

  • Email: connect@bookyourpanditji.com

  • Support Hours: Monday to Friday (9.00 AM to 6.30 PM)

Policy Updates

BOOK YOUR PANDIT JI reserves the right to amend or modify this Cancellation and Refund Policy at any time. Changes will be updated on this page and will take effect immediately upon publication.